Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your use of the My Diabetes Benefits website at mdbenefits.org and all related services, tools, and content (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. About Our Services

My Diabetes Benefits provides:

• Educational information about diabetes-related disability benefits
• Interactive tools, including an AI-powered eligibility survey, benefits calculator, symptom mapper, documentation checklist, and other self-assessment tools
• A matching service that connects individuals with independent disability attorneys and representatives

My Diabetes Benefits is operated by CaseHelix, LLC.

2. We Do Not Provide Legal Advice

No information on this website — including content on our resource pages, guides, articles, blog posts, interactive tools, eligibility survey results, chatbot conversations, or any other communication from us — constitutes legal advice or creates an attorney-client relationship between you and My Diabetes Benefits, CaseHelix, LLC, or any of our employees, contractors, or affiliates.

Our eligibility survey provides a preliminary assessment only. Your pre-qualification score is based on general criteria and the information you provide. It is not a legal opinion about the merits of your disability claim. Only a licensed attorney who has reviewed the specific facts of your case can provide legal advice.

Our attorney matching service is not a legal referral. When we connect you with a disability attorney or representative, we are facilitating an introduction — not recommending or endorsing that specific attorney. Any attorney-client relationship is formed directly between you and the attorney, governed by a separate engagement agreement. We do not control, direct, or supervise the attorney's work on your case.

You should consult a qualified attorney about any legal questions regarding your disability claim, appeal rights, deadlines, or legal strategy. Legal requirements vary by jurisdiction, case, and circumstance.

3. We Do Not Provide Medical Advice

The health-related information on this website — including descriptions of diabetes complications, Blue Book listing criteria, medical evidence guidance, symptom information, and any other health content — is provided for general educational and informational purposes only. It is not intended to be, and should not be used as, a substitute for professional medical advice, diagnosis, or treatment.

We are not healthcare providers. No one at My Diabetes Benefits is a physician, nurse, therapist, or licensed healthcare practitioner. We do not diagnose medical conditions, prescribe treatments, or provide clinical recommendations.

Always consult your doctor. Before making any decisions about your health, medical treatment, or medical documentation, consult your physician or other qualified healthcare provider. If you have questions about a medical condition, diagnostic test, medication, or treatment option mentioned on this website, please speak with your doctor.

Do not disregard medical advice or delay seeking medical treatment because of information you read on this website. If you are experiencing a medical emergency, call 911 or your local emergency number immediately.

Medical information on this site may become outdated. Clinical guidelines, SSA regulations, and medical standards change over time. While we strive to keep our content accurate and current, we cannot guarantee that all medical information on this website reflects the most recent research or clinical standards.

4. Eligibility Assessment and Tools

Our interactive tools — including the eligibility survey, benefits calculator, symptom mapper, documentation checklist, timeline estimator, and RFC self-assessment — are designed to provide general educational guidance. They have significant limitations:

The eligibility survey does not determine your disability status. Only the Social Security Administration (SSA) can determine whether you are eligible for Social Security Disability Insurance (SSDI), Supplemental Security Income (SSI), or any other government benefit. Our pre-qualification score is a preliminary estimate based on general criteria and should not be relied upon as a prediction of your claim's outcome.

Calculator results are estimates only. Our benefits calculator provides approximate estimates based on national averages and the information you enter. Actual SSDI benefit amounts are calculated by the SSA based on your complete lifetime earnings record and may differ substantially from our estimates. Back pay estimates are projections that depend on many factors outside our control, including processing times, approval dates, and onset date determinations.

Tool results do not constitute professional opinions. No tool on this website replaces the judgment of a qualified disability attorney, physician, or the SSA. Tool results are starting points for further research and professional consultation — not final answers.

AI-powered features have limitations. Our AI chat assistant may occasionally provide incomplete or imperfect responses. It cannot account for every nuance of your individual situation. The assistant does not have access to your medical records, the SSA's internal guidelines or interpretations, or any information beyond what you provide during the conversation.

5. No Guarantee of Results

We do not guarantee that:

• You will qualify for disability benefits
• Your disability claim will be approved at any level (initial, reconsideration, hearing, or appeal)
• You will be matched with an attorney or representative
• Any attorney or representative will accept your case
• Any specific benefit amount, back pay amount, or timeline will apply to your case
• Our tools, resources, or guidance will result in a favorable outcome

Disability benefits determinations depend on your individual medical history, work history, age, education, and many other factors unique to your situation. Past results for other claimants do not predict future outcomes.

6. Testimonials and Success Stories

Testimonials and success stories on this website represent the individual experiences of the people who provided them. Their results are not typical, and your experience may differ. Testimonials do not constitute a guarantee, warranty, or prediction of the outcome of your disability claim or any other matter. Names and identifying details in testimonials may have been changed to protect privacy.

7. Your Responsibilities

By using our Services, you agree to:

• Provide accurate and truthful information when using our tools and services
• Be at least 18 years old
• Use our Services only for their intended purpose — evaluating your own potential disability benefits eligibility
• Not submit false, misleading, or fraudulent information
• Not use our Services on behalf of another person without their knowledge and consent
• Not attempt to disrupt, hack, reverse engineer, or interfere with our website or services
• Not reproduce, copy, sell, or exploit any portion of our website content for commercial purposes without our prior written consent
• Not use our website to collect information about other users
• Comply with all applicable laws and regulations

8. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, audio, video, software, and the compilation of all content — is the property of CaseHelix, LLC or its content suppliers, and is protected by United States and international copyright, trademark, and other intellectual property laws.

"My Diabetes Benefits," the My Diabetes Benefits logo, and all related names, logos, product and service names, designs, and slogans are trademarks of CaseHelix, LLC. You may not use these marks without our prior written permission.

You may view, download, and print pages from this website for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright and proprietary notices.

9. Third-Party Services and Links

Our website may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We do not control, endorse, or assume responsibility for any third-party websites, their content, or their privacy practices.

When we connect you with a disability attorney or representative, your relationship with that attorney is governed by their own engagement agreement, fee arrangement, and privacy policy — not by these Terms. We are not a party to any attorney-client relationship and are not responsible for the attorney's conduct, advice, or outcomes.

10. Disclaimer of Warranties

11. Limitation of Liability

12. Indemnification

You agree to indemnify, defend, and hold harmless My Diabetes Benefits, CaseHelix, LLC, and our officers, directors, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any information you provide to us that is false, misleading, or inaccurate
• Any dispute between you and a disability attorney or representative to whom you were referred through our Services

13. Dispute Resolution

Informal Resolution First: Before filing any formal legal proceeding, you agree to contact us at legal@mdbenefits.org to attempt to resolve any dispute informally. We will try to resolve the dispute within 30 days.

Binding Arbitration: If we cannot resolve the dispute informally, you and My Diabetes Benefits agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in the county of your residence or, at your election, by telephone or video conference.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis, and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

Exceptions: Either party may bring a claim in small claims court if it qualifies. Nothing in this section prevents you from reporting a complaint to a federal, state, or local government agency, including the Federal Trade Commission (FTC) or your state attorney general.

Opt-Out Right: You may opt out of this arbitration provision by sending written notice to legal@mdbenefits.org within 30 days of first using our Services. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law principles. If the arbitration provision in Section 13 is found to be unenforceable, any litigation shall be brought exclusively in the state or federal courts located in [County, State], and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and post a notice on our website. Your continued use of our Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.

16. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and My Diabetes Benefits regarding your use of our Services, and supersede any prior agreements.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

17. Contact Us