Privacy Policy

Last updated: May 2026

My Diabetes Benefits ("we," "us," or "our") operates the website mdbenefits.org and related services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. We take your privacy seriously — especially because the information you share with us may include sensitive health details about your diabetes and related conditions. Please read this policy carefully. By using our website or services, you agree to the practices described below.

1. Who We Are

My Diabetes Benefits is a diabetes disability advocacy and education organization. We are not a law firm, a medical provider, a government agency, or an insurance company. We provide free educational resources about diabetes-related disability benefits, offer a self-assessment tool to help you understand your potential eligibility, and connect individuals with independent disability attorneys and representatives from our partner network.

Our parent company is CaseHelix, LLC. When this policy refers to "My Diabetes Benefits," "we," "us," or "our," it includes CaseHelix, LLC and its affiliates.

2. Information We Collect

2a. Information You Provide Directly

When you use our website and services, you may provide us with the following categories of information:

Contact Information: Your name, email address, phone number, and state of residence — collected when you complete our eligibility survey, contact form, download a guide, or subscribe to our email list.

Health-Related Information: Information about your diabetes type, diagnosis history, complications (such as neuropathy, retinopathy, kidney disease, cardiovascular issues, and others), symptoms, severity, medical treatment frequency, hospitalizations, medications, and how your condition affects your daily activities — collected through our eligibility survey and interactive tools.

Work and Financial Information: Your current employment status, approximate earnings, and work history — collected to assess potential eligibility for disability benefits.

Disability Claim History: Whether you have previously applied for disability benefits, the outcome of any applications, and whether you currently have legal representation.

Communications: Any messages, questions, or feedback you send us through our contact form, email, chatbot, or phone.

2b. Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information:

Device and Browser Information: Your device type, operating system, browser type and version, screen resolution, and language preferences.

Usage Data: Pages visited, time spent on pages, links clicked, scroll depth, search queries entered on our site, and how you interact with our tools and resources.

IP Address and Location: Your IP address, which may indicate your general geographic location (city/state level). We do not collect precise geolocation data.

Cookies and Similar Technologies: We use cookies, pixels, and similar tracking technologies as described in Section 8 of this policy.

Referral Information: The website or advertisement that referred you to our site, and any search terms you used to find us.

2c. Information from Third-Party Sources

We may receive limited information from third-party sources, including:

Analytics Providers: Aggregated usage data from Google Analytics and similar services.

Advertising Platforms: Conversion data from advertising campaigns on Meta (Facebook/Instagram) and Google, which may tell us that you clicked an ad that led to our site. We do not receive your personal information from these platforms — only aggregate or anonymized performance data.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To conduct your eligibility assessment, generate your pre-qualification score, and provide personalized guidance about your potential disability benefits pathways.

To Connect You With a Representative: If your assessment indicates a potential case and you consent to being contacted, we share your information with a disability attorney or representative from our partner network who may be able to help with your claim. We will always ask for your explicit consent before sharing your information with a specific attorney or representative.

To Communicate With You: To respond to your questions, send you the resources you've requested (such as free guides), and provide follow-up information related to your eligibility assessment.

To Send You Relevant Updates: If you opt in, to send you email communications about diabetes disability benefits, including educational content, policy updates, and information about our services. You may unsubscribe at any time.

To Improve Our Services: To understand how visitors use our website, identify areas for improvement, optimize our content and tools, and develop new resources.

To Ensure Security and Prevent Fraud: To protect the security of our website and services, detect and prevent fraudulent activity, and enforce our Terms of Service.

To Comply With Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

With Disability Attorneys and Representatives (With Your Consent): If your eligibility assessment indicates a potential case and you have given us explicit consent, we share your evaluation information — including your contact details, health-related information, and assessment results — with a disability attorney or representative from our partner network. This sharing occurs so that the attorney or representative can evaluate your case and potentially provide you with legal representation. You will be clearly informed before any sharing occurs, and you may decline.

With Service Providers: We use third-party service providers who assist us in operating our website and delivering our services. These include website hosting providers, email delivery services (for sending requested guides and communications), analytics providers (for understanding website usage), customer relationship management (CRM) platforms (for managing your evaluation data), and consent verification services (TrustedForm, for documenting that you provided consent). These providers are contractually required to protect your information and may only use it to provide services to us.

For Legal Compliance: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In a Business Transfer: If My Diabetes Benefits or CaseHelix, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

Aggregated or De-Identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we may share statistics about how many visitors use our tools or the most common diabetes complications reported in assessments.

5. Consent to Be Contacted

When you complete our eligibility survey and provide your phone number, you may be asked to consent to being contacted by phone regarding your disability claim evaluation. This consent is governed by the Telephone Consumer Protection Act (TCPA) and applicable state laws.

What you are consenting to: By providing your phone number and checking the consent box, you agree to receive telephone calls — including calls that may use automated dialing technology or prerecorded messages — from My Diabetes Benefits and the specific disability attorney or representative to whom your case may be referred, at the phone number you provide, regarding your disability claim evaluation.

Consent is not required: Your consent to receive calls is not a condition of receiving our free educational resources, using our website tools, or accessing any other services on this website. You may use our website and resources without providing consent to be contacted.

How to revoke consent: You may revoke your consent to receive calls at any time by calling us at (888) 555-0199, emailing help@mdbenefits.org with the subject line "Revoke Phone Consent," or replying STOP to any text message you receive from us.

6. Your Privacy Rights

6a. Rights for All Users

Regardless of where you live, you have the right to:

• Unsubscribe from our email communications at any time by clicking the "unsubscribe" link in any email
• Revoke your consent to receive phone calls at any time
• Request that we delete your personal information by emailing help@mdbenefits.org
• Request a copy of the personal information we hold about you

6b. Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights:

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business purposes for collecting it, and the categories of third parties with whom we have shared it.

Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions.

Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information — including your health-related information — to only what is necessary to provide the services you have requested.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How to Submit a Request: To exercise any of these rights, email us at privacy@mdbenefits.org or call (888) 555-0199. We will verify your identity before processing your request and respond within 45 days, as required by law.

6c. Rights for Residents of Other States

Several other states have enacted consumer privacy laws, including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and others. If you reside in one of these states, you may have similar rights to those described for California residents above, including the right to access, delete, and correct your personal information, and to opt out of certain data processing activities. To exercise your rights, contact us using the information above.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments and monitoring
• Secure data storage with reputable cloud service providers

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If we become aware of a security breach affecting your personal information, we will notify you in accordance with applicable law.

8. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

Strictly Necessary Cookies: Required for our website to function. These cannot be disabled. They include cookies that remember your preferences, maintain your session, and enable security features.

Analytics Cookies: We use Google Analytics to understand how visitors use our website — which pages are visited, how long users spend on each page, and how they navigate the site. This data is aggregated and does not personally identify you. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Advertising and Conversion Tracking: We use Meta Pixel and Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. These tools help us understand which ads lead visitors to our site and whether those visitors take actions such as starting the eligibility survey. These pixels may collect information about your browsing activity across other websites.

Consent Verification: We use TrustedForm to create a verifiable record that you provided consent when submitting forms on our website. TrustedForm may capture a session recording of your interaction with our forms.

How to Control Cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking strictly necessary cookies may affect website functionality. We honor the Global Privacy Control (GPC) signal as a valid opt-out of sale/sharing request for California residents.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

Eligibility Survey Data: Retained for up to 24 months after your last interaction with us, unless you request earlier deletion or your data has been shared with an attorney partner (in which case, the attorney's own retention policies apply to the copy they receive).

Email Subscriber Data: Retained until you unsubscribe, after which we will delete your information within 30 days, except for a record of your email address on our suppression list to ensure we do not re-subscribe you.

Website Usage Data: Analytics data is retained in aggregated form. Individual session data is retained for up to 14 months (Google Analytics default).

Consent Records: Records of your consent (such as TrustedForm certificates) are retained for up to 5 years to comply with potential legal or regulatory requirements.

10. Children's Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13, or from minors under 16 without verifiable parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@mdbenefits.org and we will delete it promptly.

11. AI-Powered Tools

Our eligibility survey uses an AI-powered chat assistant to guide you through a series of questions. This assistant:

• Collects only the information described in Section 2 of this policy
• Does not make medical diagnoses or provide medical advice
• Does not provide legal advice or create an attorney-client relationship
• Does not make disability determinations — only the Social Security Administration can determine your eligibility for benefits
• Generates a pre-qualification score based on the information you provide, which is a preliminary assessment only

The information you share with our AI assistant is processed and stored in accordance with this Privacy Policy. Your conversation data is used to generate your assessment and may be reviewed by our team to evaluate your case for potential referral to an attorney partner.

12. Third-Party Links

Our website may contain links to third-party websites, such as the Social Security Administration (ssa.gov), medical information resources, or our attorney partners' websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any website you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post a notice on our website homepage for at least 30 days
• Send an email notification to users who have provided their email address, if the changes affect how we use their information

We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us: